bbkk's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the bbkk platform ("bbkk", "we", "us") and applies to the operation of the website https://bbkk.cam. This policy describes how we collect, use, disclose, and protect your personal information when you use our services. By using our platform, you are considered to have given your consent to the terms of this policy.

We ask that you read this privacy policy carefully. If you have any questions about any part of it, please contact our support team.

We may collect two types of information from you — what you provide directly, and what is collected automatically while you use our services.

1.1 Information You Provide Directly

• Full name, date of birth, and gender
• Valid email address and mobile number
• Residential address and nationality details
• Identity documents (national ID card, passport, or other government-issued documents — for identity verification)
• Financial information: transaction details via bKash, Nagad, or Rocket
• Account username and password (stored in encrypted form)

1.2 Automatically Collected Information

• IP address, browser type and version
• Device information (operating system, hardware model)
• User session data and log information
• Browsing behaviour collected via cookies and similar tracking technologies
• Gaming activity history and transaction records

We use the information we collect for the following legitimate purposes:

• Account registration and management: To create, verify, and secure your bbkk account.
• Service delivery: To operate casino games, betting services, and other entertainment activities.
• Financial transaction processing: To process deposit and withdrawal requests.
• Identity verification (KYC): To confirm user identity in compliance with applicable regulations.
• Customer support: To operate our 24/7 live chat support and resolve your complaints and queries.
• Responsible gaming assurance: To monitor signs of problem gambling and intervene where necessary.
• Fraud prevention: To detect and prevent unauthorised activity and fraud.
• Marketing communications: To send information about bonuses, promotions, and updates, subject to your consent.
• Service improvement: To use analytical data to improve website functionality and user experience.

We do not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with selected third parties who assist in operating our platform — such as payment processors (bKash, Nagad, Rocket), game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others), and technical infrastructure services. These partners are contractually bound to use information only for the specified purposes.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a law enforcement agency, or other applicable legal obligations.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify users in advance.

3.4 With Your Consent

Beyond the circumstances listed above, we will not share your information with any other party without your explicit consent.

Our website uses cookies and similar technologies. These come in three types:

• Essential cookies: Required for core website functions (such as login sessions and security). These cannot be disabled.
• Functionality cookies: Used to remember your preferences (such as language selection and interface settings).
• Analytical cookies: Collect aggregate data about user behaviour to help us improve our services.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

To ensure the security of your personal information, bbkk adopts industry-standard technical and organisational safeguards:

• SSL encryption: All data exchanged between our website and your browser is encrypted using TLS/SSL protocols.
• Encrypted storage: Passwords and sensitive financial data are stored in encrypted form.
• Access controls: Only authorised personnel have access to your information, and all are required to comply with strict confidentiality agreements.
• Security monitoring: Our systems are under continuous monitoring and any unusual activity is detected immediately.
• Regular security assessments: Regular reviews are conducted to identify security vulnerabilities in our platform.

While we are committed to ensuring the highest level of protection, no digital system is completely secure. In the event of a data breach, we will act promptly and notify affected users.

We retain your information for as long as your bbkk account remains active, or for as long as necessary to meet applicable legal, regulatory, or business requirements.

• Active account data: For the full duration that the account remains active.
• Financial transaction records: For the period required by applicable legal obligations.
• Identity verification documents: For the period required by regulatory authority guidelines.
• Some information may be retained after account closure to meet applicable legal obligations.

Once the specified retention period ends, information is securely deleted or anonymised.

As a user of our platform, you have the following rights regarding your own personal information:

7.1 Right to Access

You may request to know what information we have collected and stored about you.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted — however, this right may be limited where legal obligations apply.

7.4 Right to Opt Out of Marketing Communications

You may request at any time to be removed from marketing emails or notifications.

7.5 Right to Object to Processing

In certain cases, you may object to the processing of your information.

To exercise these rights, please contact our support team. We will process your request in a timely manner.

bbkk is for persons aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21. If we become aware that we have collected information from a minor, we will delete that information immediately and close the associated account.

An age verification process is carried out at the time of registration. If you become aware of an account belonging to a minor, please notify our support team.

To operate our services, your information may be processed or stored on servers located outside Bangladesh. Where such international transfers take place, we ensure that:

• Equivalent protection measures are applied.
• Applicable data protection standards and legal requirements are complied with.
• Parties transferring data are bound by confidentiality agreements.

We may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By publishing a notice on the website.
• By sending a notification directly to your registered email.

Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. We therefore recommend that you review this page regularly. The "Effective Date" at the top of this policy indicates when the most recent changes were made.

If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below:

We are committed to resolving all your enquiries promptly.